Shopping Information
How do I order online?
To order online, visit our website, browse the collection, select your gemstone, and click “Add to Cart.” Proceed to checkout, fill in your details, choose a payment method, and confirm the order. You’ll receive an order confirmation and tracking details via email or SMS.
Can I checkout without an account?
No account is required to checkout. Choose guest checkout, fill in your details, and place your order. Creating an account is optional but recommended for order tracking and faster checkout next time.
Is cash on delivery available?
Yes, cash on delivery (COD) is available for selected locations and products. During checkout, you can choose COD if it’s supported in your area. Please note COD availability may vary based on your delivery address and order value.
Are online payments secure?
Yes, online payments are secure. We use advanced SSL encryption and trusted payment gateways to protect your personal and payment information. Your transactions are safe, and we follow strict security protocols to ensure a secure shopping experience at Sita Ram Jewellers.
How to track my order?
After placing your order, you will receive a tracking number via email or SMS. Use this number on our website or the courier’s site to monitor your shipment status. You can also log in to your account on our site to view real-time order updates anytime.
General Infomation
Do you offer gemstone certification?
Yes, we provide certification for all our gemstones. Each certified gemstone comes with a detailed report from an accredited gemological lab, verifying its authenticity, quality, and specifications. This ensures you receive genuine and high-quality stones from Sita Ram Jewellers with full confidence.
How to contact customer support?
You can contact Sita Ram Jewellers customer support via phone, email, or the contact form on our website. Our support team is available during business hours to assist with your queries, orders, and concerns. Visit the “Contact Us” page for detailed contact information.
Are your gemstones natural or synthetic?
All gemstones at Sita Ram Jewellers are 100% natural and sourced from trusted suppliers. We do not sell synthetic or imitation stones. Each gemstone comes with a certification verifying its authenticity, ensuring you receive genuine, high-quality gems that meet our strict quality standards.
Do you offer customization services?
Yes, Sita Ram Jewellers offers customization services. You can design your own jewelry or modify existing pieces to suit your preferences. Our expert craftsmen work closely with you to create unique, personalized gemstone jewelry that matches your style and requirements, ensuring complete satisfaction and quality craftsmanship.
Do you provide warranty on jewelry?
Yes, we provide a warranty on all our jewelry products. Our warranty covers manufacturing defects and workmanship issues for a specified period. Please keep your purchase receipt and warranty card safe. For detailed terms and conditions, contact our customer support or visit our website.
